Orders on your phone
See new orders, pack them, add tracking and hand over click and collect orders from the staff app.
Find an order
Tap Orders at the bottom of the screen. Search by order number, customer name or email, or tap a status such as Paid. Filter orders narrows it further, by fulfilment, date or tag.
Pack and ship it
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Open Fulfilment
Open the menu and choose Fulfilment, under Fulfilment and returns. To fulfil shows the orders waiting to be packed. You can also choose Start fulfilment on a paid order.
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Claim the order
Choose Claim order, so your team can see you're on it.
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Pack the parcel
Under Pick and pack, choose Shipment, check the quantities, then choose Review parcel and Record parcel.
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Add tracking
Choose Add tracking, pick the carrier and type the tracking number. Then choose Review tracking and Save tracking.
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Mark it shipped
Choose Update status, then Shipped, and confirm. The customer gets an email with their tracking.
Click and collect orders
When the customer comes in, they read out their collection code. In Fulfilment, type it into Code the customer reads out and choose Check. If it matches, hand the order over and mark the parcel Collected. The app never shows the code itself.